Frequently Asked Questions
Everything you need to know about building your ultimate record collection.
How do you ensure vinyl records are not damaged during shipping?
We use specialized, heavy-duty corrugated cardboard mailers designed specifically for vinyl records. Each shipment includes stiffener inserts and bubble wrap to prevent corner dings and surface scratches during transit.
What grading system do you use for used records?
We strictly adhere to the Goldmine Standard for grading. Every record is visually inspected and, in many cases, play-tested to ensure accuracy across categories from Mint to Very Good (VG).
Do you ship internationally?
Yes, we ship to collectors worldwide. International shipping rates and delivery times vary by destination and are calculated automatically at checkout.
What is your return policy for warped or skipping records?
If your record arrives warped or with playback issues not described in the listing, you can return it within 30 days for a full refund or exchange. We provide a pre-paid shipping label for all defective items.
Can I cancel or modify my pre-order?
Pre-orders can be cancelled for a full refund anytime before the official release date. Once the item has entered the shipping process, our standard return policy applies.
Are the records professionally cleaned before being sold?
All our vintage and used inventory undergoes a professional wet-cleaning process using ultrasonic technology to remove dust and debris, ensuring the best possible audio fidelity.